Oracle CRM on Demand
Oracle’s CRM On Demand provides a 360° view of your customers interactions with robust Sales and Marketing features, backed by the industry’s most advanced Analytics.
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See how Oracle CRM on Demand can help your business.
About Oracle CRM
Oracle CRM is the most innovative, complete and technologically advanced CRM solution available today. Use it to gain a 360-degree view of your customers. You can set your company apart with best practices in Sales, Marketing and Service and enable your teams to transform your business with the ability to access and update information when and where they need. There are 4.6 million business users around the world using Oracle’s CRM solution, and you too can realise your success in a few short weeks.
CRM On Demand
CRM on Demand is a comprehensive yet fast-to-deploy CRM solution because it is a hosted application. Oracle CRM on Demand goes far beyond any other software-as-a-service offering: it brings clarity to your sales processes; builds loyal, long-term customer relationships; accelerates productivity; boosts call centre efficiency; and builds customer intelligence. With Oracle CRM on Demand you just leverage an easy-to-tailor-and-use solution offered at a predictable per user, per month price.
- Growth is the top priority for CEOs and CIOs today.
- RM initiatives are focused on customer loyalty and satisfaction to drive growth
CRM on Demand provides unmatched business process support to help companies capture growth and adapt to changing market conditions.
CRM on Demand Products from Whitehouse Consultants:
- Oracle CRM on Demand Sales
- Oracle CRM on Demand Marketing
- Oracle CRM on Demand Analytics
- Oracle CRM on Demand Service
- Oracle CRM on Demand ERP Integration
- Oracle CRM on Demand for JD Edwards World
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Oracle CRM On Demand Sales
Oracle CRM On Demand Sales delivers a comprehensive set of tools to automate, simplify, and manage all the information your sales organisation needs. It gives you control over accounts, lets you build realistic forecasts, and gives you insight into your pipeline. This 360-degree view of your customers helps you focus on making sales instead of searching for information. The result is you are in a position to maximize resources and revenue growth.
- Work More Efficiently using the Same Resources and Staff
- Integrate with MS Outlook or Lotus Notes
- Know Your Customers with Easy Access to Information
- Improve Pipeline Visibility and Take Immediate Action
- Forecast More Accurately and Make More Informed Decisions
- Make Every Team Member a CRM Expert with Online Sales Coaching
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Oracle CRM On Demand Marketing
Whether you have a global marketing presence or a small do-it-all marketing team, you're probably being asked to do more with less budget. Inefficient infrastructures and any broken processes aren't helping. Oracle CRM On Demand Marketing lets you transform the way you market to your customers by arming you with an integrated solution that enables your marketing team to work more efficiently, more effectively, and with greater accountability.
You'll have key insights into your target audiences so that you can create targeted and personalised campaigns that achieve results. Total visibility into marketing initiatives lets you better allocate funds and create accurate forecasts. Plus Oracle CRM On Demand lets you track and manage leads, keeping your marketing team on message with all future initiatives.
- Know Your Audience for More Successful Marketing
- Quickly Create Personalized HTML and Text E-mail Campaigns
- Gain Visibility into Your Marketing Initiatives
- Never Lose a Lead Again
- Manage Your Lead Lists
CRM On Demand customers who have implemented our marketing functionality have experienced very positive returns on their marketing investment. Unlike competing marketing solutions that mainly focus on tracking campaigns and tracking leads, CRM On Demand is a complete solution that includes the ability to track, execute campaigns and analyze them.
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Oracle CRM On Demand Analytics
Accurate information is vital to making informed, intelligent, real-time business decisions. You need information to understand what’s happening throughout your organisation.
Full information as at your fingertips with Oracle CRM On Demand. It is the industry’s most comprehensive hosted CRM solution—with fully interactive analytics capabilities that provide deep insight into your business. It gives you actionable insight. It achieves this via the combination of real-time and historical pre-built and ad hoc reports. That means information ‘sliced and diced’ and ‘drilled into’ any way you like. Oracle CRM On Demand is the only CRM solution that delivers at the speed of your business.
- Analytics Everywhere for Real-Time Business Intelligence
- Interactive Dashboards Put Your Intelligence to Work
- Analyze Key Issues Quickly and Easily
- Create Powerful, Ad-Hoc Analysis
- Respond Quickly to Your Real-Time Reports
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Oracle CRM On Demand Service
Even the best customer service agent can't solve customer problems without the right tools—tools that answer questions easily and empower the agent to close issues quickly. Oracle CRM On Demand Service consistently gives you the up-to-date information agents need, so they don't just solve problems, they truly build customer satisfaction: high customer satisfaction translates to increased revenue.
With the centralised knowledge base in Oracle CRM On Demand, you'll also be able to continually improve service effectiveness by keeping your customer service agents trained. Plus, with the visibility you gain with analytics, you'll be able to manage all activity and resolve bottlenecks quickly.
- Resolve Service Requests Quickly and Completely
- Continually Improve Service Effectiveness
- Manage Service Activity
- Detect and Fix Bottlenecks Early
- Flexibly Configure to Your Business Processes
- Work Online with 100% Browser-based
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Oracle CRM On Demand ERP Integration
Does the left hand of your business know what the right hand is doing? In reality the most frequent answer is negative. Oracle CRM On Demand is designed to integrate all the silos of information and processes in your enterprise. This means you quickly and easily get the big picture and operate more efficiently.
Oracle CRM On Demand is the only solution available on the market that provides Web Services support as well as pre-built integration to Oracle business applications and other applications. This fully integrates your extended enterprise with the power of CRM.
You’ll get true real-time integration capabilities that go beyond simple data sharing. You’ll be able to deploy end-to-end business processes across applications. You will also get a comprehensive set of flexible Web Services APIs based on XML/SOAP standards to enable custom integrations.
Oracle CRM On Demand can help your enterprise work faster and be more agile to improve the customer experience, increase revenue and lower operating costs.
- Use the Environments You Know
- Extend the Power of Oracle Applications with On-Demand CRM
- Expand Your Integration Capability
- Improve Your Customer Service
- Single Sign-On
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Oracle CRM On Demand Integration Pack for JD Edwards World
RAPID INTEGRATION, LOWER TCO:
JD Edwards World customers can also take advantage of the industry-leading sales force automation capabilities of Oracle CRM On Demand. The Oracle CRM On Demand Integration Pack for JD Edwards World is a prebuilt integration that connects JD Edwards World applications with Oracle CRM On Demand. Leveraging Oracle's Fusion Middleware and Applications Integration Architecture, it can be rapidly deployed, requiring minimal IT resources to streamline and transform your entire lead-to-order marketing and sales processes.
GAIN A 360 DEGREE VIEW OF YOUR CUSTOMERS:
The combination of the two powerful systems creates a comprehensive lead-to-order solution that provides a 360 degree view of critical customer information, such as opportunities, quotes, orders, invoices, and service requests. Your sales team can enter and update customer, contact, and product information into JD Edwards World and synchronise that information with the CRM On Demand system. The prebuilt integration ensures accurate and consistent customer data across your front- and back-office applications.
IMPROVE SALES FORCE PRODUCTIVITY:
With the Oracle CRM On Demand Integration Pack, your sales professionals are armed with the vital information they need to provide a personalised, knowledgeable service. The seamless user interface means that sales teams can get the job done without having to manually toggle between applications. Expect errors to be reduced. Allow your sales teams can spend more time with customers and less time on administration.
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