Managed Application Services
With a 3rd party application support provider, customers
can substantially improve cost structure and receive
enormous IT cost and performance advantages, quickly
and reliably. Through an application support provider
a customer will benefit from the enhanced application
functionality and high service levels that users demand.
The 'pay-as-you-grow' model allows businesses to focus
resources (people and capital) on resolving strategic
issues.
Whitehouse has partnered with netential, a specialist
in this field that can provide a guaranteed service
at a fixed cost. This allows an organisation to protect
its investment in an enterprise application and unlock
the most value from it.
The Whitehouse and netential partnership allows the
provision of an organisation’s in-house application
management and user support capabilities to be enhanced,
or alternatively the entire application support to be
outsourced.
Two types of support are offered, LifeLine and Kinetics,
both of which are covered by Service Level Agreements:
Lifeline is the provision of second
line and third line support services (both application
and technical) to a customer's internal support team.
There is no limit on the number of support requests
raised but it is expected that the netential support
team will have knowledgeable onsite support resources
who are able to implement and test recommended solutions.
Kinetics is the provision of an outsourced
service. Netential takes complete responsibility for
its customers' systems, either working with the customers'
in-house team or providing a fully outsourced service.
Further details are available on our
fact sheet and our accounts team is available to
discuss your situation on 01564 711037.
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